Acceptance of terms - These provisions set out the terms & conditions on which you may make use of the, thestanleyroadstore.co.uk website (Site). We may update these terms & conditions and any aspect of the service from time to time and will notify such changes to you by uploading details of them on the site. You should review the terms & conditions periodically for changes. By using the site you agree to be bound by these terms & conditions.
About us - The services are operated by Lost & Foundry. We are registered in England and Wales and our office is at 25 Stanley Road, Brighton, East Sussex, BN1 4NJ.
How contracts are formed between you and Sellers - Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to the terms & conditions and the applicable details on the product page. No order shall be deemed to be accepted by the sellers until we (acting as the commercial agent of the seller) issue an email acknowledgement of order. The contract between you and a seller will relate only to those goods and/or services notified in the email acknowledgement of order.
Payment method - Purchases for goods and/or services you make with the sellers may only be paid for using the payment methods we make available through our payment facility. All prices shall be shown in the applicable currency and payable in that currency (GBP). You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions).Delivery charges will vary depending on the destination you choose to have the item delivered.
Refusal of transaction - We may refuse to process a transaction for any reason or refuse service to anyone at any time to our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of winding or suspending any transaction after processing has begun.
Import regulations and duty - If you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such important duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Force majeure - Where we or a seller are prevented from or delayed in carrying out obligations under these terms & conditions due to circumstances beyond our or the seller's reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fore, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not related to the seller's workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either ours or the seller's (as the case may be) performance of it's obligations shall be postponed for the period of time that the circumstances continue.
Law and jurisdiction - Contracts for the purchase of goods or services through our site shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.
What we do with the stuff we know
At The Stanley Road Store, we are aware that security and privacy are major concerns. Below are our guidelines for protecting your personal information.
Commitment - The Stanley Road Store is committed to safeguarding your privacy online. Your personal information will only be collected, stored and used for specific purposes. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws.
Consent - Your use of the site and all disclosure of personal information via the site confirms your consent to us collecting and using said personal information about you.
Your information - When you place an order through The Stanley Road Store we ask for various information including your name, email, postal address and contact details. We keep a record of your purchases to assist with our sellers or The Stanley Road Store to deal with any queries or issues that may occur.
How we use your personal data - Processing your order with the seller so they can supply goods and services to you and for customer administration. Subcontractors may be used to assist with delivery. - Technical administration of the website. - If we are requested by the police or an authority investigating illegal activities to give information concerning your activities whilst using our site we will do so.
A cookie is a text fie which is downloaded from a website which is stored in your computers memory.
By using The Stanley Road website with your browser settings allowing cookies, you consent to The Stanley Road Store using cookies to provide you with a functioning shopping website. Without cookies we would not be able to store items in your basket but can confirm that the cookies do not store sensitive information like your name, address or payment details. The cookies cannot harm your computer.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items: * Gift cards * Downloadable software products * Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable) * Book with obvious signs of use * CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that have been opened. * Any item not in its original condition, damaged or missing parts for reasons not due to our error. * Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges Exchanging items for a different colour or size is at the discretion of The Stanley Road Store. It is also dependent on size/colour availability. If you would like to enquire about an exchange please email us at firstname.lastname@example.org. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 25 Stanley Road, Brighton, East Sussex, BN1 4NJ, United Kingdom.
Damaged items Should you find your item damaged on delivery, you will need to notify us within 7 days by email with supporting photographs of the item in the original packaging. Refunds will only be given for items damaged in transit.
Shipping To return your product, you should mail your product to: 25 Stanley Road, Brighton, East Sussex, BN1 4NJ, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Should you exchange an item you will be responsible for both the postage to return the item and postage to send out the new item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item as this is through a third party.
158 Springfield Road Brighton East Suissex BN1 6DG England